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| Customer Service |
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Neway Industrial Limited is a professional mobile audio-visual products manufacturer & exporter in China mainland since May 01, 2000.
We guarantee offering perfect service according to "Professional Quality, Faithful Service" ! |
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| Process of RMA return |
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FAQ inquiry |
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PRODUCT USER |
Back to Product User |
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Fault be resolved
Repair completely |
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Question/fault application |
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Failure feedback
Confirmation for repair |
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Question / fault settle |
Settle question / fault |
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Customer Service |
Failure feedback
Confirmation for repair |
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Repair center |
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Appliaction for reqair |
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Shipment for RMA |
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Download RMA form |
RMA form receipt |
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Confirm and accpet the application |
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Warranty Information
All Neway Industrial products are covered by one year warranty from the date of purchase through Neway Industrial Limited unless otherwise stated. All other products will be covered by their manufacturer's respective warranty. Service center locations will be provided in the warranty information packaged with the unit.
Return / Exchange Policy
Neway Industrial Limited provides 1-year limited warranty for all of its products. Products can be serviced and/or repaired
at a fee after the warranty period. Please contact our sales representative before you ship the RMA products. All returns
must be shipped freight prepaid and well packaged. Please send email to rma@newayil.com or fax the air waybill to
(86-595)22519913 as soon as you ship the RMA products.
Please keep shipping and insurance information, including tracking number, until your account has been credited or replacement / repaired product is received. If we determine that failure of the product(s) was not a result of a defect in materials or workmanship, we reserve the right not to repair or replace. |
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